5 reasons why companies outsource their IT Support Services

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May 24, 2021

Technology is the leading force to change the outcome of business of all sizes. Constantly adapting and evolving technology transform the way companies function and the company that well-adapt in technology gains a competitive advantage among their competitors.

Most Malaysian companies rely heavily on technology, and they need to have IT support personnel to fix IT problems with little to no downtime.

Many companies have shifted to outsourcing IT providers to manage their data system instead of doing it in-house.

What is IT Support Services?

IT Support Services is a service under IT Managed Services that allows businesses to delegate their IT technical support operations to an expert third-party organization specializing in handling these responsibilities. 

A professional IT support provider helps manage the network, users, services, and devices integral to company operations. 

It helps guarantee that the organization’s network is current and that its technology provides seamless processes across all departments, hierarchies, and roles.

While every IT support provider offers different services, typical tasks include:

  • Network monitoring, management, and security
  • Data backup and recovery
  • Authentication
  • Data storehouse, warehouse, and management
  • Process execution and enforcement
  • Systems operation and support services

Benefits of outsourcing IT Support Services

Here are several reasons why companies outsource their IT services through IT Managed Services:

1. Reduce labor cost

Training and maintaining a large in-house IT Support Team is costly. The most basic tech support specialists in Malaysia earn an average of RM 30,240 annually. Not including the cost of training and hardware for these employees.

Access better maintenance service with a fixed monthly cost by outsourcing your IT Support and save thousands of Ringgit to invest in other crucial matters in your business.

2. Remain focused on business objectives

IT issues are the worst kind in any workplace. It can hinder you from focussing on daily tasks and cause significant disruption to the workplace. 

Having to divide attention between core business functions and IT-related concerns limits potential even more.

When you outsource an IT Support Company, your employees can focus on working what they are skilled at, trained for, and paid to do.

3. Dampen employees anxiety

It is challenging and causing stress when the internet goes down or the computer crashes in the middle of work hours. Workers often worry about loss in productivity, security threats, and data loss.

With a skilled IT Support provider, such worries subside because services are up and running smoothly. Employees can be less anxious by tackling disaster management and recovery with competence.

4. Improves IT support outside working hours

IT personnel in non-tech industries often working around nine to five, it can be challenging to get in touch with your in-house team in times of emergency outside office hours.

An outsourced IT Support Company will support you through inconvenient hours, giving you peace of mind that somebody is ready to take action when an IT disaster is happening.

5. Gives you access to an experienced IT professional

Unless your business is IT, it is doubtful that you will continue to invest in keeping your IT personnel up to date with the latest technology and industry standards.

For an IT Support Company, equipping their IT professional with the latest knowledge, software, and technology is a crucial requirement to remain relevant.

When outsourcing your IT Support Services, reap the benefit of having trained and experienced IT personnel gives you a competitive advantage that will set you apart from your competitors.

Whether you wish to engage an IT Support Company for the first time or shift to a new provider, making the switch to AXO Technology is a hassle-free move and the right choice. Contact us today

AXO Technologies Sdn Bhd (1276407-U) is an innovative and thoughtful IT consulting firm based in Selangor, Malaysia. We help organizations solve their IT challenges by leveraging technology in their business process.

With our certified professional team, we strive to provide a better understanding and relationship with our customers.
+603 7622 2008info@axotechnologies.com
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